careers · full-time, shift-based
Technical Support Executive.
remote/hybrid, with access to our paphos & athens offices
Do you enjoy solving problems, working with technology, and helping customers get things done? Flexi is looking for a Technical Support Executive to support our B2B operator clients and help keep day-to-day platform operations moving.
About the role.
As a Technical Support Executive, you will support operators using the Flexi platform and act as an important connection between clients and our internal teams.
You will work with support requests, platform configurations, operational tasks, troubleshooting, and escalations.
This is a hands-on role for someone who is organised, comfortable with technology, and able to manage multiple issues while communicating clearly with clients and colleagues.
Because the platform operates seven days a week, this role includes rotating morning, midday, and evening shifts, weekend coverage, and national holidays as part of the normal schedule. Exact shift times are discussed during the interview process.
Key responsibilities.
- Handle incoming support requests from operator clients through tickets and live communication channels
- Assist with back-office configurations, operational tasks, and platform setups
- Act as a point of contact for client escalations
- Coordinate with internal teams to drive issues towards resolution
- Log, track, and follow up on support cases accurately
- Troubleshoot platform-related questions and escalate technical issues when needed
- Keep communication clear and organised across clients and internal teams
Qualifications.
- Interest in technology and the iGaming industry
- Comfortable working rotating shifts, including weekends and holidays
- Experience in technical support, QA, operations, or another systems-facing role is useful
- iGaming experience is considered a plus
- Strong analytical and problem-solving skills
- Good communication and organisational skills
- Strong attention to detail
- Ability to manage multiple cases simultaneously
- Customer-focused and collaborative approach
Our culture.
At Flexi, we value ownership, open communication, and people who take responsibility for solving problems. You will work closely with operators and internal teams in an environment where initiative matters.
We work remotely and hybrid across the team, with access to our offices in Paphos and Athens for collaboration and in-person time.